What materials are used in your candles?

Our candles are handcrafted using natural soy wax, phthalate-free essential oils, and organic botanicals. The dough bowls are sustainably sourced Mango Wood designed for reuse.

Are your candles eco-friendly and sustainable?

Yes, our candles are made from natural, renewable resources like soy wax and essential oils. The reusable wooden bowls reduce waste, aligning with our commitment to sustainability.

Can I refill or repurpose the wooden dough bowl after the candle has burned?

Absolutely! Our wooden dough bowls are designed for reuse. You can refill them with our upcoming candle refills or repurpose them as decorative pieces, trinket trays, or snack bowls

What are the benefits of using soy wax over paraffin wax?

Soy wax is a natural, renewable resource that burns cleaner and longer than paraffin wax. It produces less soot and releases fewer toxins into the air, making it a healthier choice for your home.

Do your candles contain any harmful chemicals or toxins?

Our candles are free from harmful chemicals such as phthalate. Our fragrances are primarily essential oils based and our natural soy wax ensures a safe and clean burn.

How long do your candles typically burn?

Burn times vary depending on the size of the candle, but our candles are designed to provide a long-lasting and consistent fragrance experience. We expect anywhere between 20-24 hours of burn time; it may vary depending on your use.

What fragrances are available, and how are they sourced?

We offer a variety of fragrances crafted from high-quality, phthalate-free essential oils. Each scent is carefully selected to provide a unique and pleasant aroma.

Are your products suitable for individuals with allergies or sensitivities?

Our candles are made with natural ingredients and are free from many allergens. However, individuals with specific sensitivities should review the ingredient list or consult with us before purchasing.

What is the environmental impact of using wooden dough bowls for candles?

Most candles in the market come with recyclable containers, however some recent reports have shown only 8% of them get recycled. These containers are hard to recycle as it is difficult to separate the left over wax from the container. Foxwood & Bramble’s wooden dough bowls solve that exact problem. The bowls are sustainably sourced and designed for reuse, reducing waste and promoting an eco-friendly lifestyle.

Do you offer candle refills or a recycling program?

We are developing a refill program to provide sustainable options for our customers. We are happy to take any feedback or suggestion while we work on the development. Please stay tuned for updates on our website.

Are your candles suitable for vegans?

Yes, our candles are made with 100% natural soy wax and do not contain any animal-derived ingredients, making them suitable for vegans.

What makes your candles different from other brands?

Our commitment to sustainability, quality, and design sets us apart. We offer reusable wooden dough bowls, natural ingredients, and unique fragrances to enhance your home ambiance responsibly.

How do I choose the right candle fragrance for my space?

Consider the size of the room and the mood you wish to create. Lighter scents are ideal for smaller spaces, while more robust fragrances suit larger areas.

Do you offer gift options or custom candle orders?

Yes, we offer gift sets and are open to custom orders. Please contact us on foxwoodbramble@gmail.com for more information.

What’s the best way to put out a candle?

Use a candle snuffer to prevent wax splatter and smoke. Never blow directly!

How can I ensure the safety of burning candles in my home?

Never leave a burning candle unattended, keep it away from flammable objects, place it on a heat-resistant surface, and keep it out of reach of children and pets. For our candles specifically, please ensure you remove all-natural décor before lighting the candle so as to avoid them mixing up with the flame.

How do I properly care for my candle to ensure a clean burn?

To ensure a clean and even burn, first remove the natural elements and store them safely for later. Next, trim the wick to ¼ inch before each use, burn the candle for 3-4 hours at a time, and keep it away from drafts or anything flammable.

How often should I trim the wick?

Before every burn, trim it to ¼ inch for an even, clean burn.

Can I reuse melted wax?

Yes! Pour leftover wax into a wax warmer or make small tealights.

What should I do if my candle is smoking?

• Trim the wick, keep away from drafts, and avoid burning for too long.

How should I store my candles to maintain their quality?

Store candles in a cool, dark place with consistent temperatures between 10 and 25 degrees Celsius to prevent sweating and fragrance separation.

How do I clean and maintain the wooden dough bowl after the candle has burned?

After the candle has burned completely, gently clean any remaining wax residue with warm water and mild soap. Ensure the bowl is thoroughly dried before repurposing or refilling. Attempt to use minimal water to preserve the durability of the wooden bowl.

Can I leave a candle burning unattended?

No! Never leave a candle unattended,

How can I prevent tunnelling in my candles?

To prevent tunnelling, allow the candle to burn long enough for the entire surface to melt during each use, typically 30-45 minutes.

Why is my candle wick “mushrooming”?

Wick buildup occurs when a candle burns too long. Trim it before each burn.

What payment methods do you accept?

We accept credit/debit cards, PayPal, Apple Pay, and Google Pay.

Is my payment secure?

Yes! Our website uses SSL encryption to protect your payment details. 🔒

Can I pay with Klarna or Afterpay?

Currently, we do not offer Klarna or Afterpay, but we are working on adding more these payment options.

Do you charge taxes on purchases?

UK orders include VAT where applicable. International buyers may be responsible for customs fees.

Do you offer gift cards?

Not yet, but stay tuned—we plan to launch digital gift cards soon!

What are the shipping options and delivery times?

We currently use Royal Mail Tracked 24 to ensure quicker delivery. So from the day of your order, we expect it to arrive to your location within 2 days. For orders placed before 3PM, we aim to ship the same day for next day delivery via Tracked 24.

Can I return or exchange a candle if I'm not satisfied?

Yes, we have a return and exchange policy in place for all unused items. Should your products be delivered damaged, upon confirmation we would be happy to send you a replacement.

What is your return policy?

We accept returns on unused, unopened candles within 14 days of delivery.

Can I return a used candle?

Due to hygiene reasons, we cannot accept used candles. Please contact us if there’s an issue.

What if my candle arrives damaged?

Contact us within 48 hours with a photo, and we’ll replace it ASAP.

Do you offer refunds?

Refunds are available for unused and undamaged products. Refunds are processed within 5-7 business days.

Can I exchange my candle for a different scent?

We currently do not offer exchanges, but you can return an unused candle for a refund and reorder a new scent.